Terms & Conditions

Effective Date: 25 March 2026

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1. Services Provided

Big X Media provides digital marketing services including Performance Advertising (Meta & Google Ads), Search Engine Optimization (SEO), Social Media Growth, Brand Strategy, Content Marketing, and Conversion Rate Optimization.

2. Project Initiation & Onboarding

Campaign strategy and service execution commence upon signed agreement or receipt of agreed retainer payments. Clients agree to provide prompt access to necessary ad accounts, analytics, and branding assets.

3. Payment & Retainer Terms

Service fees and agency retainers must be paid in advance according to the agreed billing cycle. Ad spend is billed directly by advertising platforms (Meta, Google, etc.) to the client's payment account unless explicitly arranged otherwise.

4. Ad Spend & Performance Disclaimer

While Big X Media employs proven optimization techniques to maximize ROAS and lead generation, external factors (platform algorithms, ad policies, market fluctuations) may impact performance. We do not guarantee specific monetary returns or third-party platform behavior.

5. Client Responsibilities

Clients are responsible for ensuring that all products, services, and claims promoted in marketing campaigns comply with local laws and advertising platform policies.

6. Intellectual Property

All custom ad creative assets, copy, and designs created by Big X Media for the client become the client's property upon full payment of fees. Proprietary agency strategy frameworks and internal templates remain the exclusive IP of Big X Media.

7. Limitation of Liability

Big X Media is not liable for third-party platform account suspensions, algorithm updates, policy rejections, or indirect losses arising from external digital service disruptions.

8. Service Modification & Termination

Either party may terminate monthly retainers by providing 30 days written notice. Big X Media reserves the right to modify services, retainer packages, or pricing upon notice.

9. Acceptance of Terms

By engaging Big X Media or utilizing our services, you agree to comply with these Terms and Conditions.

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